SHIPPING

At TSR, we aim to make your shopping experience as seamless as possible. Please review our Shipping Policy below for all relevant details.

1. FREE AND STANDARD DELIVERY

We offer free standard delivery for all orders over R2000.
For orders under R2000, a flat delivery fee of R120 will apply

2. DELIVERY LOCATIONS

We deliver anywhere within South Africa.
Unfortunately, we do not offer international deliveries yet, but we are working on it!

3. ORDER PROCESSING TIME

All orders placed by 2 PM on a business day will be processed within 4 business days.
You will receive a shipping confirmation email with your delivery details once your order has been dispatched.
Orders are processed Monday through Friday, excluding public holidays.

4. DELIVERY TIMING

Deliveries are made Monday to Friday between 9 AM – 6 PM.
Delivery timing is estimated from the time your order is placed.
An adult signature will be required upon delivery to ensure secure receipt of your order.

5. DELIVERY DELAYS

TSR cannot be held responsible for any unanticipated delivery delays caused by factors beyond our control, such as weather conditions, courier issues, or unforeseen events.

6. CONTACT INFORMATION

For any delivery inquiries, please contact our support team at shop@thesecretroom.co.za


We are committed to delivering your orders in a timely and efficient manner, and we appreciate your understanding and support as we continue to improve your shopping experience.